Refund Policy

Refund Policy

At Mamedaakye, we want to ensure you receive your items in perfect condition. Because we source our products globally to offer you the best possible prices, we maintain a strict return policy to keep our operations efficient.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is completely different from what you ordered, we will gladly issue a replacement or a full refund.

To file a claim, please contact us at info.mamedaakye@gmail.com within 7 days of delivery. Your email must include:

Your order number

Clear photos or a short video showing the damage or defect

Once our team verifies the issue with our supplier, we will process your refund or ship out a replacement immediately. You do not need to ship the damaged item back to us.

2. Change of Mind and Sizing

We do not accept returns, exchanges, or refunds for changes of mind, buyer's remorse, or ordering incorrect sizes. Please carefully review the product descriptions, specifications, and sizing charts provided on our product pages before finalizing your purchase.

3. Packages Lost in Transit

If your package does not arrive within 30 business days from the date of shipment, it will be considered lost. Please contact us at info.mamedaakye@gmail.com, and we will issue a full refund or send a replacement.